Frequently asked questions

What vaccinations do you require?


In order to maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and to wait at least 48 hours after any vaccinations before checking in. Proof of rabies vaccination in the form of paperwork is required. The waiting period helps to ensure your pet isn’t sore at the injection site, which can cause irritability or lethargy. This waiting period also is to prevent stressing a pet who may be experiencing an unexpected allergic reaction from a vaccine/vaccination. In New York City, DAPP & Bordetella are also required. In Iowa, DAPP is required. Please note: all pets must be in good health prior to receiving any grooming services.




Do I need to book an appointment in advance?


Booking an appointment for a grooming service ahead of time ensures that you and your pet are not kept waiting any longer than necessary. Weekends tend to be especially busy, so appointments are highly recommended on Saturdays and Sundays. We’re happy to take walk-ins when we have availability. Please note: All cat services require specially trained associates to complete, are not available on weekends and are only available at select salons. Call your salon ahead of time to ensure a certified cat groomer is available.




How do I get the cost of my pet’s grooming appointment?


Prices for base packages are based on breed, condition of coat and length of service. In order to get a price estimate before your appointment, we recommend booking your appointment online or calling your salon.




How long will the grooming service take?


The amount of time it takes for pet grooming varies by breed and service, but you can usually plan on it taking 3-4 hours. Express services can be arranged upon request, shortening service time. Minor services, such as nail trims, take approximately 15 minutes and no appointment is necessary (subject to salon availability). Wait time may apply. Express services are available for senior dogs and dogs who get anxious during grooming services.




Do you kennel dry dogs?


Pets are dried by hand using forced air dryers and kennels dried with fans only. We do not use kennel dryers with heating elements.




Will my pets be kenneled before/after the groom?


Yes, pets are cared for in our spacious kennels and water is provided at all times. We keep kennel time as minimal as possible, and there is someone on hand to check on your pet frequently.




Can I stay and watch my pet being groomed?


No. For the safety of pets, we don’t allow pet parents to assist with the grooming process or to stay in the grooming kennel or bathing areas.




Will my pet be sedated?


We never sedate pets, nor do we accept pets who have been sedated. If your dog or cat has been known to have a strong behavioral reaction to grooming or bathing, please advise us when making the appointment and when dropping off. If a pet is truly uncooperative or made uncomfortable by the process, we might end the session – but we will never sedate your pet.